XNERGS by Sunshine (Sunshine Solar Renewable Energy Solutions LLP)
Effective Date: 01/01/2025
1. Introduction
XNERGS by Sunshine (“XNERGS”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and security of our customers, partners, employees, and website visitors.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:
- Visit our website
- Submit inquiries or forms
- Apply for government solar subsidies
- Request solar site surveys
- Purchase solar or EV charging solutions
- Engage in commercial or industrial EPC projects
- Communicate with us via WhatsApp, RCS, SMS, email, or phone
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Personal Information
We may collect:
- Full Name
- Phone Number
- Email Address
- Residential / Business Address
- Company Name (for commercial clients)
- GST Number (for business clients)
- Aadhaar Card / PAN (if required for subsidy or documentation)
- Electricity Bill Copies
- Bank Details (for subsidy processing or refunds)
B. Technical Information
When you visit our website:
- IP Address
- Browser Type
- Device Information
- Cookies & Analytics Data
- Usage Behavior
C. Project & Technical Data
For solar installations, we may collect:
- Rooftop measurements
- Structural details
- Load data
- Site photographs
- GPS location
- Energy consumption data
- Net metering details
3. How We Use Your Information
We use collected information to:
- Provide solar EPC services
- Design and size solar systems
- Process PM Surya Ghar & GEDA subsidy applications
- Apply for net metering approvals
- Generate quotations & feasibility reports
- Install solar & EV charging systems
- Provide maintenance & support services
- Improve our website & marketing
- Send promotional messages (with consent)
- Comply with legal and regulatory requirements
4. Government & Regulatory Disclosure
For subsidy or regulatory compliance, we may share necessary information with:
- PM Surya Ghar Scheme Authorities
- Goa Energy Development Agency (GEDA)
- Electricity Department / DISCOM
- Government Inspectors
- Banking or Financial Institutions (if financing involved)
We only share information required for official processing.
5. Data Sharing & Third Parties
We may share data with:
- Installation partners & subcontractors (under NDA)
- Payment gateway providers
- CRM and communication platforms
- Marketing partners
- Legal or compliance consultants
We ensure that third parties maintain data confidentiality.
We do not sell personal data to third parties.
6. Communication & RCS / WhatsApp Policy
By submitting your contact details, you consent to receive:
- Service updates
- Project communications
- Installation schedules
- Subsidy status updates
- Promotional offers
You may opt out at any time by contacting us.
7. Data Security
We implement:
- Secure servers
- Encrypted communication (HTTPS)
- Restricted internal access
- Password-protected systems
- Secure cloud storage
However, no digital system is 100% secure. We strive to protect your data using industry-standard practices.
8. Data Retention
We retain customer data:
- As long as required for project completion
- For regulatory compliance
- For warranty & maintenance records
- As required under applicable laws
After this period, data may be securely deleted.
9. Cookies Policy
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Optimize marketing campaigns
You may disable cookies in your browser settings.
10. Your Rights
You have the right to:
- Request access to your data
- Correct inaccurate data
- Request deletion (subject to legal requirements)
- Withdraw marketing consent
To exercise these rights, contact us at the details below.
11. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
12. Commercial & Industrial Clients
For business clients, project-related documents, energy data, and contractual information are treated as confidential business information and handled under contractual agreements.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
14. Contact Information
XNERGS by Sunshine
Sunshine Solar Renewable Energy Solutions LLP
Goa, India
📞 Phone:8908905556
📧 Email: info@xnergs.in
🌐 Website: https://www.xnergs.in
For privacy-related inquiries, email: privacy@xnergs.com
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